Shipment Processing Time
Upon receipt and confirmation of your order, please allow a period of up to 72 hours to process your order. For orders placed during a holiday or special promotion, please allow for a processing time of 3-4 business days.
Shipping Options, Delivery Times & Rates
Any order in the amount of $75.00 or more will receive FREE shipping.
Shipping Restrictions
- Orders ship only on business days, which are Monday – Friday.
- Orders placed after 12:00pm EST will be processed and shipped by the end of the next business day.
- Orders placed on Saturday, Sunday or holidays will be processed on the following business day.
- Orders cannot be shipped to P.O. Boxes.
- Orders are receivable by shipment only; no pick-up orders are available.
Shipment Confirmation & Order Tracking
Once you have completed your online order, you will receive an email containing confirmation of your order. Once your order has shipped, you will receive a second email which confirms your shipment and contains your tracking number. You may use this tracking number to track your order at the website of the carrier selected to ship your order.Â
Customs, Duties and Taxes
All international shipments are subject to any applicable local customs regulations, duties and tax charges, all of which are the responsibility of you, the purchaser. Please check with your local customs department to verify that shipment of our products is permitted to your country and to receive information on any applicable duties or tariffs. Should your shipment be refused by customs or by you due to regulations, taxes and/or duties OR if your shipment is seized by customs for any reason and not returned to HoneyVera, no refund will be provided.
Lost or Stolen Packages
Upon shipment and once packages have been confirmed as delivered to the order address, HoneyVera bears no responsibility for lost or stolen packages. To receive information on shipments presumed lost or stolen, please contact the carrier directly and make sure to have your tracking number readily available. Once the order has shipped and tracking capabilities become available, we strongly recommend tracking your shipment’s progress closely. We also recommend being available to receive your shipment directly on the estimated package arrival date or contacting the carrier to schedule a pick up at their holding facility.
Damaged Orders
Once shipped, HoneyVera bears no responsibility for products damaged in transit. In the event of such damage, a claim must be initiated by you, the purchaser and properly filed with the delivering carrier. We will be happy to assist in this process as needed. We can also offer a replacement of the damaged items, or an exchange for a product of equal or lesser value, upon return of items in question.
Return Policy
HoneyVera will accept returns and exchanges of new, unused products within 30 days of original date of purchase. Returns and exchanges are only applicable to products ordered through honeyvera.com and not to products ordered or purchased through any other website or entity. Products purchased in a set must be returned together as a set.
Refunds on returned items will be issued in the same form of payment as tendered at the time of purchase. We will credit your account upon receipt and inspection of returned merchandise. Please allow 5-7 days for receipt of credit. For instructions on a return or exchange, please contact us within 30 days of order date at:
